(Continual Service Improvement) A Benchmark used as a reference point. For example:
- An ITSM Baseline can be used as a starting point to measure the effect of a Service Improvement Plan
- A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
- A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails
source: ITIL Resources
published: 2009-03-07 11:07:41