(Continual Service Improvement) The recorded state of something at a specific point in time. A Benchmark can be created for a Configuration, a Process, or any other set of data. For example, a benchmark can be used in:
- Continual Service Improvement, to establish the current state for managing improvements.
- Capacity Management, to document Performance characteristics during normal operations.
source: ITIL Resources
published: 2009-03-08 02:32:22